Frequently Asked Questions
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What insurance do you accept?
We accept almost all medical and vision insurances. If you have any questions about your insurance, call the number on the back of your insurance card to verify that we are providers for your plan. You can also call our office and we will answer any questions we can.
Why do you need my medical insurance?
Your medical insurance may cover a routine eye exam. There are eye conditions that need to be submitted to your medical insurance primarily and to your vision insurance secondarily.
When should I get my child’s eyes checked?
We are part of the InfantSEE program, which offers a free eye exam to anyone under the age of one. At that exam, we are able to get an initial prescription for your child, check for any congenital defects, lazy eye, and many other tests.
If you do not get your child in before their first birthday, do not worry! We accept patients of any age, reading level, and attention span. 😊
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Do you accept new patients?
YES! Of course, we would like to meet you!
Can I choose which doctor I see at Brookings Vision Center?
YES! Just let us know if you prefer to see Dr. Clayton Twitero or Dr. Trisha Morehouse when scheduling your appointment.
Is your building handicap accessible?
Yes. We offer handicap accessible parking, ramp, restroom, and exam room.
What type of payments do you accept?
We accept all major credit cards: VISA, Mastercard, Discover, and American Express. In addition, we accept health savings account (HSA) or flexible spending account (FSA) payments. We also accept Care Credit.
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I think something is wrong with my eyes. Should I call and make an appointment?
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Please call us if you feel anything is wrong with your eyes or vision. The following are some tips to guide your call.
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Emergency:
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Chemicals in eye
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Light sensitivity
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Trauma to eye or surrounding area
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Foreign object in eye
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Sudden unexplained blurred vision
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Pain in eye
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Loss of vision
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Sudden abundance of floaters/spots in your vision
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Flashes of light
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Urgency
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Red eye
- Irritated eye
- Itchiness
- Burning/stinging
- Mucous discharge
- Double vision
- Halos around lights​​​​​
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Privacy Policy
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What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously.
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What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Consumer information is not shared with third parties for marketing Purposes.
Third Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website or one of our blogs. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Brookings Online Privacy Protection Act Compliance
Because we value your privacy, we have taken the necessary precautions to comply with the Brookings Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
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Children's Online Privacy Protection Act Compliance
We comply with the requirements of COPPA (Children's Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Your Consent
By using our site, you consent to our privacy policy.
Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Brookings Vision Center
606 20th St S
Brookings, SD 57006